Palm tree branches against a clear sky at sunset.

My approach 

Every agency I work with is different but the fundamentals of high-performing delivery are consistent. I focus on aligning delivery with commercial growth by addressing three core areas:

1. Revenue

We look at how projects are sold, scoped, and serviced. I help agencies improve profitability by refining Statements of Work (SOWs), aligning time logs with invoicing, supporting accurate team estimations, and tackling over- or under-servicing issues head-on.

2. Process & Internal Ops

Strong internal operations are the backbone of scalable delivery. I support teams with prioritisation, cadence-setting, client service structures, tool enhancements (like Forecast or Productive), and delivery reporting ensuring visibility both internally and externally.

3. Planning, Resourcing & Utilisation

From team structures to future hiring plans, I work with you to get resourcing right. That includes optimising utilisation across billable and non-billable projects, improving time management practices, and designing org charts that support growth.

Underpinning it all?

Smart systems and accurate data. Whether you're just starting to improve delivery or ready to evolve into a more data-led operation, I help lay the groundwork for long-term performance.

Toolset Experience

Logos of various productivity and project management software tools, including Mavenlink, Tempo, Productive, Atlassian Confluence, Trello, Asana, Forecast, Jira, Google Sheets, Google Docs, Google Slides, Google Forms, Xero, BambooHR, HubSpot, and People.